We needed immediate support and experience of working in a charity setting. Confidentiality and independence were extremely important to us both in terms of our work and our staff.
There had been a change in leadership, staffing and focus of the organisation. Alex supported a whole new way of working, a new Chair of Trustees and a new CEO.
An organised, efficient and reliable service was provided. New systems and processes were set up which supported recruitment, HR, performance and record keeping. Minutes and board support was excellent with timely updates.
I highly recommend Virtual Business Support Services. Thank you
I wanted a trustworthy, confidential, highly competent individual who had skills to think “outside of the box” and add value to their involvement with the charity of which I was Chair at the time.
The charity was a very worthy cause but administratively it was lacking. It also lacked processes so work was sloppy and inconsistent. There was no secretarial support for upper-level governance of the charity led by the Chair.
In every respect, the challenges facing the charity were overcome as a result of Virtual Business Support Services. As Chair, I felt supported and knew that a supremely high service would be achieved with a very “light touch” from myself, which was truly welcomed. The charity is in a better place as a result and, with the introduction of effective, easily used systems, it now has the potential to be more efficient and professional.
Alex is a delight to work with; nothing is too much trouble. She has high standards and her work is meticulous. She is confidential, trustworthy, very hardworking and always achieves a deadline. She is fun to work with and unafraid to make suggestions as to improve ideas or processes. Alex works confidentially and is highly experienced in dealing with senior. executive and non-executive matters. Her work at Board level is exemplary. She is unafraid to tackle areas in which she has little experience and takes the time and trouble to learn, to the benefit of the client. Alex draws on experience from other sectors in which she has worked which has been invaluable. I heartily recommend VBSS to businesses and charities; Alex will quickly become a valuable asset.
We recently used VBSS on a one-off project to record our database & booking process needs. Alex was meticulous in mapping & recording our processes. She asked all the right questions & made us really question how & why we do things. She took the time to make sure she completely understood our business requirements so that the end product was a clear, concise and well-presented summary of what was needed to develop the Little Wickets CRM model and website booking system. Thank you Alex!
I run a fairly new small business and found that I was spending increasing amounts of time on administrative tasks such as keeping my contacts database up to date, setting up e-mail and social media templates to promote events I was running and dealing with replies and requests for further information. Because I was doing all of this around actually delivering my service I had little time to focus on it properly which meant I often made mistakes. Everything took me so long too as many of these tasks were new to me (in a previous life I worked for a large organisation where all of these tasks were managed by a multi-skilled team). I knew I was wasting time and being taken away from core business but was reluctant to out-source this administration because, as a new business, I was being extremely cautious about what I spent money on. I’m also a bit of a control freak and worried no one else could do it as I know my business best!
I met Alex through networking and liked her immediately; Alex is professional, warm and had a genuine interest in my business including my values and ethos which was so important to me. I asked Alex to help get me organised. Within days Alex produced a task list with timeframe outlining exactly what I needed and began organising my contacts and taking over the event administration. I realised that it had been a false economy choosing to do all of this myself. Alex was and continues to be meticulous, professional, totally reliable, calm and a lovely person to work with. I would highly recommend Alex to anyone who needs support to get organised or to manage those administrative tasks that are so important to get right but can be such a distraction from core business.
If anyone is in need of someone who can take all the pain of Databases and Mail Chimp away, sort it, and deliver exactly what you need, on time and with utmost professionalism then I can highly recommend Alex Weatherly from Virtual Business Support Services.
Alex has been an absolute life saver!
I have been working with Alex for a couple of months now and have found her to be very professional and so very helpful. I work as the fundraiser for the charity Living Without Abuse and Alex has been a godsend to me – volunteering her time to help me get more organised. She has done everything from drafting letters to creating monthly newsletters through MailChimp and a new database for us. I have thoroughly enjoyed working with Alex and can highly recommend her organisational skills and knowledge and I can honestly say that she is a pleasure to work with.
Alex works really hard to understand my requirements and always offers great help in finding solutions in order to make Newsletter and Mailchimp tasks more efficient and more streamlined. Always prompt and a pleasure to work with. Very knowledgeable and not afraid to try new approaches. Giving you peace of mind that things you hate doing will be done.
I used Virtual Business Support Service to help with an event I was arranging, as I was running out of time (and patience) to organise a reception in time for the event.
I would never have considered paying for this type of service before, but the decision to do so freed up a weekend that I was then able to enjoy with my family.
There seemed to be endless options for the reception; venues, catering, availability etc. And VBSS were able to look at all of these components, compare pricing between them and check on availability. This was then presented to me so I could make a decision as to which option to go with.
Within a couple of days I had a venue booked and organised and at a cost that was slightly under what I had budgeted. VBSS were then able to liaise with the venue to finalise the details too.
The professional and efficient service really took the stress out of the event for me. I do not particularly enjoy phoning companies and negotiating details over the phone and I really appreciated not needing to wait for companies to come back to me or respond to emails, this was all taken care of.