Do I Need a CRM?

‘Do I need a CRM?’ is a question that so many business owners ask. Some businesses may need a CRM from day one, others can make do with an Excel Spreadsheet for the first 5-years of business. It really depends on the type of business you run; this determines the volume of customers you have, how orders are processed, and the ways in which you communicate with your customers. A good CRM system is much … Continue reading

Save Money with Efficient Processes

When businesses look to make cost-savings in their business, they often look at what they can cut back on. Doing this will have an immediate and desired result on the savings they need to make but in the long-term, if the decision hasn’t been well-thought-out, the business will suffer. For example, if the headcount is reduced across a number of teams, it will result in poor performance because the volume of work hasn’t decreased. It … Continue reading

4 Tips to Mapping Out Business Processes

Process mapping is often undertaken by business owners who want to make improvements to their business processes. If you are a business owner, you might be ready to expand your team or take on your first team member. Maybe you want to implement a CRM (Customer Relationship Management) system which needs to be used consistently or you want to make improvements to your ways of working. Whatever your situation, process maps can be an invaluable … Continue reading

What do business processes, customer relationships and data have in common?

What do business processes, customer relationships and data have in common? These three, when working together, just like the wheels of a cog, provide your business with clarity, growth and the ability to make informed decisions to move your business forward. Individually they are important but bringing these three elements together, has the power, to transform your business. I recently visited a well-known supermarket, to collect two online orders and return an item of clothing. … Continue reading

Does your Business deliver Brand Consistency?

When I ask people what branding is, almost always, the first response is a company’s logo, a sign above a shop or sometimes I may hear that an advert represents a company’s brand. But branding is much more than just one thing. It is the end to end process a customer experiences whilst doing business with you. It is the impression left with that customer once they have the product or have used the service. … Continue reading

The Importance of CRMs

A CRM (Customer Relationship Manager), for many small businesses, will often start out as a small excel worksheet. This solution can work for the small number of customers a business usually starts with. However, as your business grows, the customers in the database grow too but your time is fully occupied by delivering for your customers. CRMs are important for differing reasons, the most obvious one being that they list your customers and their contact … Continue reading

Could you Save Time and Money by Dictating your Work?

Many medical and legal professional fields use transcriptionists to type records but increasingly more and more companies are choosing to capture audio files for typing. Here’s why:- The average person talks at rate of 100 – 140 words per minute (some even faster!). The average typist can type at 35 – 40 words per minute. A touch typist between 60 – 100 words per minute. If someone types at an average speed of 35 words … Continue reading

Effective ways of getting organised

  Our time is precious. We can make the most of our time by getting organised and having effective tools and systems in place. Effective time management and prioritisation allow us to: Determine what work should be done and in what priority…. lining up liquorice allsorts in a row? Is this an essential task? Probably Not. But does it look pretty? Of course! Get through tasks more quickly. Free up time to spend on the … Continue reading

Three steps to outsourcing successfully

  As a small business owner, you’re tasked with keeping the day to day activities running along with the strategy to drive your business forward. It is a juggling act, involving dedication, hard work and lots of hours! Outsourcing the right work to the right people can enable business owners to drive their business forward. Knowing what to outsource and to who can be a minefield! Here are three easy steps to understand what and how … Continue reading

How can VBSS help you?

You decided to set up on your own…. What is the story behind your business? Were you one of the lucky ones who spotted an opportunity to turn a hobby into a business? Did you identify a niche in the market? Or maybe you were adamant to be your own boss? Whatever story is behind your business adventure I bet you didn’t fully anticipate just how many admin tasks there would be, particularly as your … Continue reading