Privacy Policy

Virtual Business Support Services complies with the principles of the Data Protection Act 2018 which is the UKs implementation of the General Data Protection Regulation (GDPR) that came into effect on the 25th May 2018.

We only hold personal data for as long as necessary. Once data is no longer needed it is deleted from our files. Contact details are obtained through this website in three ways:

Request Information Pack – your contact details will be used to send an Information Pack. We will hold onto your contact details for two months following the submission of an Information Pack.

Contact Form – if you request for Virtual Business Support Services to get in touch with you to discuss our services, we will use the contact information you provide. We will hold onto your contact details for two months after contact is made.

Newsletter Subscription – if you subscribe to our newsletter, your contact details will sit in our MailChimp mailing list to receive newsletters we send. When subscribing to our newsletter you will be required to tick the opt-in button to confirm you are happy to receive our newsletter. You can ‘unsubscribe’ to our newsletters at any time by clicking on the ‘unsubscribe’ button in the emails or by emailing info@vbss.co.uk.

It is important we hold onto client contact details so that we are able to make contact and invoice as necessary. Once a client no longer requires the services offered by Virtual Business Support Services, all contact details will be removed from our database within six months.  Invoice documents which contain client contact details will remain on our files for five years as stated by the HMRC. These invoices are stored on a password-protected computer.

Any data held by Virtual Business Support Services will never be sold or exchanged. The data will never be shared with a third party unless explicitly agreed on an individual basis with the client or contact.

All data held by Virtual Business Support Services is stored on a password-protected computer. In addition to this, the computer has anti-virus installed to protect, where possible, from any viruses or attacks.

In accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, we never send bulk unsolicited emails, (Spam) to email addresses.

We may send emails to anyone that has subscribed to our newsletter mailing lists regarding products or services directly provided by us. All emails sent by us will be clearly marked as originating from us.

If a contact or client requests to access the information we hold about them, we will submit the requested information within one month.

In the unlikely event of a data breach, we understand that we have a duty to notify the Information Commissioners Office (ICO) where the breach is likely to result in a risk to the rights and freedoms of individuals.

Cookies used by Virtual Business Support Services

We use cookies to ensure that we give you the best experience on our website.

Our cookies do not contain or pass any personal, confidential or financial information or any other information that could be used to identify individual visitors.

The tracking cookies that we use are for Google Analytics. These allow us to count page visits and traffic sources, so we can measure and improve the performance of our site. These are anonymous and so don’t hold any private data about you. Nor can they be used to share information about you with third parties.

What exactly is a Cookie?

Cookie is technical term for a tiny text file left on your computer by websites you visit. Each cookie is accessible only by the website that created it, and is used to store useful information on how you use that particular site.

If you know where to look, you’ll find hundreds, perhaps even thousands of cookies stored on your computer’s hard disk. Each one is unique, and relates to a specific website. Don’t panic, a cookie cannot contain viruses or malware and cannot install anything on your computer.

Cookies are useful. When you do an online shop on an eccomerce site and it greets you by name, it’s because it detected the cookie stored on your computer from your last visit. Equally, when you click a “Like” button and your Facebook account automatically opens up showing your profile, Facebook cookies on your computer have allowed this to happen.

Why we tell you about our cookies

It’s the law. The Privacy and Electronic Communications Regulations have been updated this year, stating that site users should be fully informed about the information being stored in cookies on websites they visit.

What should you do?

If you’re happy with the above then please continue to use Virtual Business Support Service without changing your settings and we will assume that you are happy to receive all cookies on the Virtual Business Support Services website. However, if you would like to you can change your cookie settings at any time.

To find out more about cookies, including how to see previous cookies have been set on your machine, and how to manage or delete them, please visit www.allaboutcookies.org.

If you have any questions relating to our Privacy Policy please contact us.